Being listened to and taken seriously is healing.
Imagine that you have recovered some suppressed memories of childhood abuse by a member of your family (not parents), and as an adult, you go to each of your parents separately to talk about this and express how you feel.
Parent #1 says, somewhat defensively, “This is really hard for me to hear. I’m not sure what you want me to say or do. I didn’t know. This just makes me feel bad.” They ask you no questions, offer you no resources, and make it very very clear that they do not wish to have this conversation with you. You walk away and never bring up your pain to them again. And you take away the lesson that other people’s discomfort is more important than your own truth.
Parent #2 says, with real feeling, “Oh I am so sorry that happened. And I feel like I should have known—there were clues and I ignored them. I didn’t want to see and have to deal with it, and that was selfish. I should have protected you. I feel really bad as a parent that I failed you, and I’m sorry. I’m here to listen to whatever you want or need to say.” You feel seen, heard, and believed. It doesn’t change what happened, but it helps heal some of the pain. And you take away the lesson that it is ok to speak your truth even if it may make people uncomfortable.
It’s common that people around targets of abuse don’t know what to say. And if there is any — even peripheral — feeling they should have known or done something, all too many people behave like Parent #1, the defensiveness most likely coming from their own unprocessed feelings of shame or guilt. This is the worst response possible for someone who has experienced abuse, in that it makes their experience about the listener, when the target deeply wants and needs to be heard and taken seriously.
Of course no one can turn back time — we don’t get “do-overs.” But Parent #2’s response is thoughtful, appropriate, connected and therefore, healing. They acknowledge that they may have had a role, and are welcoming to the adult child’s communication and experience.
I want to add that even if there is no feeling of personal responsibility, it can still be typical for folks to struggle a bit with what to say when targets of abuse want to share their experience. Why? Perhaps because we are fixers and helpers by nature. And it’s nice that we want to assist others — this is part of the glue that holds society together. And so if we can’t, we often don’t really know what to do. What is our value if we can’t fix something or offer practical help?
As a professional coach and coach trainer for over 20 years, I have learned the power of simply listening — deeply — to others. Coaches are trained that it’s not our job to fix things for the client, but that being there with them, being present, and helping them find their own answers and way forward is often transformative. When I have worked with new coaches, this can often be the hardest part of the process, because it requires sitting in the discomfort of wanting to be useful and feeling that you aren’t able to “fix” anything. But here’s the secret — listening helps. It helps a lot. And for targets of abuse, it’s a critical aspect of what they really need.
ABOUT THE AUTHOR
Ann Betz is the co-founder of BEabove Leadership and an expert on the intersection of neuroscience, coaching, trauma and human transformation. She speaks, trains and coaches internationally, and writes about neuroscience and coaching as well as relational trauma. Ann is also a published poet who loves cats, rain in the desert, and both listening and being heard.